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INFORMATION

On this page you will find our Payment, Delivery, Returns, Privacy Policy and general Terms and Conditions information.

payment

Payments

We use a secure and encrypted payment handler to process all our payments. Your information will never be shared with a third party.

 

All payments are taken in GBP(£) and all orders are governed by UK law. Available payment methods include Visa, Visa Debit and Mastercard and Bank Transfer.

 

You can choose to pay by debit or credit card via telephone, bank transfer to our Business Account or in store via card or cash.

delivery

Delivery

Our current shipping destinations, methods and prices are as follows. For more information please email info@webbandwebbonline.com or telephone 01765 601177. 

Collection


You can reserve an item and collect at your convenience at an arranged time. We request items to be collected within 14 days of purchase. In most cases items must be moved into storage if left with us beyond 14 days. Storage facilities incur us extra fees, which proportionately will be passed on to the customer if storage is required. Any item not collected within six months will be made available for resale and the product forefited by the customer. 

local delivery


For furniture, large items and upon request we offer a local delivery service. If you are based in Ripon, we are happy to deliver free of charge. We also deliver further afield using our own vehicle, costs are fair and reflect the direct cost to us for the delivery based on location. 

Mainland UK


We seal our parcels with branded stickers, but as default offer paperless receipts for online orders, paper receipts are included for telephone orders. 

(If ordered Tuesday - Friday before 2pm)

Prices depend on available postal services in the current climate, we do not charge extra - just the flat cost of postage

 

Small items  2 - 7 working days

  • Royal Mail 2nd Class

  • Tracked and signed for

Combinations of items may incur a surcharge on our base rate of shipping. 

Medium items via courier  | 2 - 7 working days

  • Maximum Weight 10 kg

  • Maximum Length 0.6 m

  • Maximum Height 0.6 m

  • Maximum Width 0.6 m

Very Large items via courier  | 2 - 7 working days

  • Maximum Weight 20kg

  • Maximum Length 1.5m

  • Maximum Width and Length combined 3m

Islands and highlands UK


If you are located outside of the Mainland or base in the Highlands please enquire using our contact details below and we can provide a quote.

 

Furniture courier


We can arrange collection and delivery nationally for unusually large items or multiple items, pricing is based on vehicle size and fuel costs. If you have your own courier we will happily work with them to accommodate your requirements.

Furthermore

Please read our terms of delivery carefully, including turnaround times and ensure you will be available to receive your delivery when placing an order.

Due to the size, weight or nature of some of our stock, unfortunately some items are unavailable for purchase online. We are unable to include these products in general delivery services. We offer a local delivery service and can arrange services further afield subject to feasibility.

We are happy to tailor delivery based on products and for last minute requirements where possible.

If there is any delay to your order, due to circumstances beyond our control, you will be notified accordingly.

Please ensure that you enter the full correct postal address. We can only deliver to the cardholder's registered address.

 

We cannot accept responsibility for any loss or damage to the goods once they have been received at your address.

International delivery

For delivery to Europe and beyond, postage is calculated per enquiry. For any questions please contact Hazel or Lauren here.

Undelivered goods

Should the chosen delivery service be unable to deliver your item/s, after fulfilling their stated delivery terms, a new delivery charge will apply. 

 

Please follow the guidance promptly and carefully on any missed delivery cards and  If goods are undelivered due to the delivery service being unable to deliver, the full cost of delivery will apply for goods returned to us and a new delivery charge will apply.

 

If the Post Office or courier leaves a missed delivery card, please follow the guidance on the card promptly to arrange an alternative delivery or collection from your local Post Office as we cannot be responsible for non-collection of your goods. 

Please see above regarding delivery and collection terms regarding unfulfilled purchases.

returns & replacements

Returns

in store


In certain cases we can offer exchange for in store purchases with prior arrangement. We do not offer refunds unless the item is defective. 

We reserve the right to cancel a sale at any time.

online / distance

For online or distance purchases please notify us within 48 hours and return it to Webb and Webb within 30 days. On receipt of your returned goods (provided they are in saleable condition) we will refund you in full for the cost of the item (excluding postage). 

If in the rare event a sale must be cancelled by us, you will be notified as to the reason and refunded.

Returned items must be in their original condition - unused and in original packaging.

Returns address:

Webb and Webb

Minster Road,

Ripon

North Yorkshire

HG4 1QS

Goods are returned at your own cost and risk. 

We recommend that any returns are sent via recorded delivery, taking into account the value of the respective returned item, and you obtain a proof of posting receipt. This will enable us to action a refund should your item be delayed or lost in the post.

Damages

If something dreadful happens and you suffer the misfortune of receiving a product which has suffered damage in transit or is faulty, please contact us within 48 hours of receiving your order by  email info@webbandwebbonline.com, or telephone on 01765 601177.

Please return the damaged item to us within 14 days of receipt,  following the above returns procedure.

 

Depending on the condition of the item we may ask you to return it to us.

Non-refundable items

 

We may be unable to offer a refund in the following (but not limited to) instances:

  • Any item purchased in store.

  • Items sold on sale

  • Antiques or vintage items

  • Items described as faulty or damaged at the time of sale

  • Goods you have attempted to repair or have repaired

  • Goods you have damaged through improper use

  • If you no longer want an item because it is the wrong size or colour -if you have seen the item.

  • Customised products

  • Perishable products such as lotions and candles

  • Earrings, unless faulty.

 

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privacy policy

Privacy Notice

This privacy policy sets out how Webb and Webb uses and protects any information that you give Webb and Webb when you use this website.

Webb and Webb is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Webb and Webb may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from April 2019.

What we collect


We may collect the following information:

  • name and title

  • contact information including email address

  • demographic information such as postcode, preferences and interests

  • other information relevant to customer surveys and/or offers

What we do with the information we gather


We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may contact you regarding your order using the email address or telephone number you provided. We will only use your postal address for delivery purposes and this information will not be used for any marketing or additional purposes. 

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 

Payments


Your payment information is not held by us, the transaction portal is a secure third party site which we do not control or have any access to information processed on it.


Security


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies


A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites


Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information


You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@webbandwebbonline.com


We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
 

 

terms and conditions

Terms

These Terms and Conditions and your use of our website have been designed for use within the United Kingdom and under UK law, and therefore governed by English law. By using this website you therefore have agreed to submit to the non-exclusive jurisdiction of the English court. Whilst we are pleased to consider orders from outside the United Kingdom, we give no warranty, expressed or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you. This does not affect your non-excludable statutory rights.


1. DEFINITIONS


The 'customer' i.e. the individual, or organisation, who purchases or agrees to purchase the goods from Webb and Webb. ‘Webb and Webb’ , Minster Road, Ripon, HG4 1QS is the trading name for Hazel Webb – Sole Trader. The 'goods, 'item' or 'product' i.e. the items which are supplied by Webb and Webb to the customer.


2. PRICES


The prices on our website are correct at the time of press, however prices and availability of goods can and will change without prior notice. This means that the price confirmed after placing the order might be different to that charged at the point of delivery. Every effort is made to ensure that this does not happen and we will endeavour to inform the customer if there is a change in the price. A delivery charge will be added to the order where appropriate. For our delivery charges please see Delivery and Returns. 


3. PAYMENT


Please see our payment information on this page.


4. RETURNS POLICY


Please see our delivery and returns information above on this page.


5. CONFORMITY OF GOODS


We take every care to ensure that the description and specification of our products are correct at the time of going to press. Slight variations may occur with text descriptions. Some of our goods are unique items or handmade and may vary in colour, texture or size. We will make every effort to establish this in our text descriptions but shall not be held liable for goods that are judged to be different by the consumer. Webb and Webb shall not be liable for any consequential loss whether this arises from breach of duty in contract or any other way. Liability for any claim shall not exceed the price of the goods supplied. This does not affect your statutory rights. We cannot accept any responsibility for any variation in appearance of products caused by the browser software or computer system used by you. 


6. DISCLAIMER


While Webb and Webb uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness, and will not be responsible for any errors or omissions, or for the results arising from the use of such information. Whilst Webb and Webb takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system. Furthermore Webb and Webb will not be responsible nor liable for your use of any other websites which you may access via links within this website. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Webb and Webb. We reserve the right to cancel a sale due to a change in availability of a product or other unforeseeable reasons.


7. FORCE MAJEURE


Webb and Webb shall not be liable to the customer for any failure to perform or deemed to be in breach of the contract of its obligations due to any circumstances beyond its control. In such event Webb and Webb may elect by written notice to cancel any agreement with the customer, or elect that the time for performance shall be extended until such time as Webb and Webb can reasonably effect performance.


8. DAMAGES & BREAKAGES


If your order arrives and the goods are damaged, please notify us within 48 hours of receipt of the goods by calling us on: 01765 601177 or emailing info@webbandwebbonline.com

 

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